961 Bloor Street West, Toronto, Canada | 647-348-0961 | Domestic shipping is $8.50 up | FREE CAD Shipping Over $200

Shipping & Returns

We ship internationally! Standard shipping is Canada Post Expedited which offers a tracking number and delivery confirmation, and takes 1 - 7 days. Shipping charges are calculated during check-out and are based on package weight and distance.

 

Shipping Charges

Costs are calculated during check-out and is based on weight and distance. When specifying the delivery address, please make sure to include any apartment, suite, unit, or floor numbers that will be required for delivery.

If the address information that is provided is not valid, our courier may be unable to deliver your package and we will not refund product or shipping charges based on incorrect addresses. If you would like us to ship the product again to a different delivery address, you will be responsible for the additional product and shipping charges.

  

Refund and Returns Policy 

 

In-store 

  Happy Soul wants you to be happy with every purchase, but if something is not right, here are our terms. 

 

If an item purchased is not functional or breaks, it can be returned and refunded or replaced if available within two weeks of purchase.  As some crystals are fragile, individual crystals may be exempt. 

For other return reasons, an exchange may be done within 10 days of purchase if the item is still in new condition.  If a refund is requested, there is a 20% restocking fee, with a minimum of $15. 

 

All transactions are at the discretion of Happy Soul staff. 

  

Online 

Happy Soul wants you to be happy with every purchase, but if something is not right, here are our terms. 

 

If an item is received not as ordered, is not functional or breaks, it can be returned and replaced if available or refunded within two weeks of receipt of item. As some crystals are fragile, individual crystals may be exempt. 

 

For other return reasons, an exchange may be done within 10 days of purchase if the item is still in sellable condition.  If a refund is requested, there is a 20% restocking fee, with a minimum of $20. The customer is responsible for shipping costs. 

 

All transactions are at the discretion of Happy Soul staff. 


Shipping Delays Disclaimer

Shipping refunds may not be given for shipping delays caused by events or incidents beyond our, or, our carrier's control, which may include: adverse weather conditions, unavailability or refusal to accept packages, natural disasters, civil unrest, labour disputes, and disruptions in transportation networks. Shipping refunds may not be given if an incorrect delivery address was provided, which includes omission of suite, apartment, unit, or floor numbers.

 

Currency

All prices are listed in Canadian dollars (CAD).

 

Questions

If for some reason your order does not meet your satisfaction, please contact us by email at happysoulonline@gmail.com. Please include your order number and name along with a description of your problem.