961 Bloor Street West, Toronto, Canada | Domestic shipping is $8.50 up | FREE CAD Shipping Over $100

Refund and Return Policy

Refund and Returns Policy

 

In-store

 

Happy Soul wants you to be happy with every purchase, so if you are not satisfied with an item you purchased, it can be returned with a refund or replaced if available, within 10 days of purchase, with a receipt.

 

The exception is crystal bowls, crystal tuning forks, crystal pyramids and brass bowls.

 

All transactions are at the discretion of Happy Soul management.

 

Online

 

Happy Soul wants you to be happy with every purchase, so if you are not satisfied with an item received, it can be returned and replaced if available or refunded, within two weeks of receipt of item. 

 

The exception is crystal bowls, crystal tuning forks crystal pyramids and brass bowls.

 

Hold Policy

 

In-store

 

Special Orders and holds will be held for one month after the customer is notified the item is in. After that, the item will be put on the store shelves.  If the item is pre-paid, the customer has two months to pick up, after which the item will be put out for sale.  If the customer subsequently comes in, they will receive a refund of 50%.

 

Online

 

Items for pickup must be picked up within one month of the customer receiving the email the item is ready.  If the customer does not pick up the package, a refund will be processed, less a restocking fee of 20% with minimum of $20.  If the customer finds they cannot pickup the package, they can contact Happy Soul and arrange delivery.


 
All transactions are at the discretion of Happy Soul management.